"Implementing Cisco Secure Mobility Solutions", also known as 300-209 exam, is a Cisco certification. With the complete collection of questions and answers, Discount Cisco SIMOS 300-209 dumps study guide real demo with high quality youtube study. Pass4itsure has assembled to take you through 271 Q&As to your 300-209 exam preparation. Check below Pass4itsure updated https://www.pass4itsure.com/300-209.html dumps.
Exam Code: 300-209
Exam Name: Implementing Cisco Secure Mobility Solutions
Q&As: 271
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QUESTION NO: 50
What are three steps in an employee gap analysis? (Choose three)
A. identify employee skills
B. list the skills of each employee and compare them to each other
C. compare the job skills for the employee's current position to the skills required for the next job level.
D. Compare the variance in an employee's current skills to the required for a specific job for which an employee is being considered (or the employee's current position)
300-209 exam Answer: A,C,D
QUESTION NO: 51
Which two benefits do managers receive for conducting customer satisfaction surveys and reporting the results? (Choose two)
A. Customers care how your Help Desk is doing
B. Help Desk performance can be measured against expectations
C. Customers are more likely to provide responses of futuresurvey's
D. The feedback may indicate whether or not you are meeting your mission
Answer: B,D
QUESTION NO: 52
What are two benefits of external outsourcing?
A. It improves teamwork
B. It frees up space and equipment for internal growth.
C. It allows rapid improvement in support quality without impacting the customers being supported
D. It allows management to focus on the quality of the service provided rather than on the processes for delivering the service
300-209 dumps Answer: B,D
QUESTION NO: 53
What should the Help Desk consider when working with different customers?
A. All customers consider their problem to be an emergency
B. All customers are unique individuals with their own perceptions
C. All customers have similar expectations regarding quality service
D. Customers who work for the same company have similar expectations
Answer: B
QUESTION NO: 54
Which two commonly used technologies provide near real-time feedback on organizational performance? (Choose two)
A. web
B. e-mail
C. telephone
D. Call Management Systems
E. Broadcast messaging devices
300-209 pdf Answer: D,E
QUESTION NO: 55
What are two roles of expert systems in Help Desk applications? (Choose two)
A. to narrow down the type of problem and suggest resolutions
B. to provide Help Desk analysts with answers to every customer QUESTION NO:
C. to provide a direct channel to vendor's marketing departments for new systems
D. to provide assistances to second-level analysts for more advanced troubleshooting
Answer: A,D
QUESTION NO: 56
When the morale of the team is low, which two points of personal leverage can you use to help motivate your staff? (Choose two)
A. take the time to recruit and hire new employees
B. produce individual and team performance reports
C. demonstrate your commitment to the organization
D. seek feedback from the analysts on job difficulties
300-209 vce Answer: C,D
QUESTION NO: 57
What should you use to define a Help Desk's role in an organization?
A. job descriptions
B. development plans
C. goals and objectives
D. vision and mission statement
Answer: D
QUESTION NO: 58
What contributes most to creative and effective problem solving?
A. practice
B. education
C. technical training
D. standard resolutions
Answer: A
QUESTION NO: 59
What are two roles of expert systems in Help Desk applications? (Choose two)
A. to narrow the typepf problem and suggest resolutions
B. to provide Help Desk analysts with answers to every customer QUESTION NO:
C. to provide a direct channel to vendor's marketing departments for new systems
D. to provide assistance to second-level analysts for more advanced troubleshooting
300-209 exam Answer: A,D
QUESTION NO: 60
A customer could not get through to a support representative when calling the Help Desk in the morning. He had to call back later. Which metric captures this situation?
A. Time in Queue
B. Abandonment Rate
C. Average Speed Answer
D. First Call Resolution Rate
Answer: B
QUESTION NO: 61
Which concept refers to identifying required staffing based on projected volume?
A. insourcing
B. outsourcing
C. trend awareness
D. resource planning
Answer: D
QUESTION NO: 62
When the morale of the team is low, which two points of personal leverage can you use to help motivate your staff? (Choose two)
A. take the time recruit and hire new employees
B. produce individual and team performance reports
C. demonstrate your commitment to the organization
D. seek feedback from the analysts on job difficulties
300-209 dumps Answer: C,D
QUESTION NO: 63
How does a Computer Telephony Integration system interface with a Customer Management System to make trouble reporting more effective?
A. It automatically solves customer problems.
B. It eliminates the need for monitoring call volume.
C. It eliminates the need for training Help Desk analysts.
D. It automatically exchanges accurate and useful information.
Answer: D
QUESTION NO: 64
What are three characteristics of performance measurement? (Choose three)
A. reliable
B. realistic
C. inflexible
D. objective
E. subjective
300-209 pdf Answer: A,B,D
QUESTION NO: 65
Which two tools can the Help Desk most effectively use to provide key information to all customers and communicate the severity of a problem rapidly? (Choose two)
A. e-mail
B. voice mail
C. white boards
D. instant messenger
E. overnight express mail
Answer: A,B
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