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Latest updates Cisco 500-052 exam practice questions

QUESTION 1

Which option can perform Call Progress Analysis in outbound IVR?

A. gateway

B. Unified CM transcoder

C. Automatic Speech Recognition server

D. agent (voice)

Correct Answer: A

QUESTION 2

Which two steps check out a database connection from the connection pool? (Choose two.)

A. DB Get

B. DB Read

C. DB Write

D. DB Release

Correct Answer: BC

QUESTION 3

How is the default eMail address in the eMail Subsystem Configuration page used?

A. It receives all mail sent in the Send eMail step as a bcc.

B. It is the From address for emails sent by agents using Agent E-mail.

C. It is used if no email contact is specified in the Create eMail step.

D. It becomes the From address in the Send eMail step if no address is specified.

Correct Answer: D

QUESTION 4

In the Expression Editor panel of Cisco Unified Contact Center Express Script Editor, what are three reasons to use the

Java tab? (Choose three.)

A. to invoke a specified method of a custom Java class

B. to reference a variable of a custom Java Object

C. to pass variables between two different workflows

D. to create an object for the purpose of executing methods on a remote computer

E. to get a reference to the Contact and Session states

F. to allow for arguments to be passed to a specified method

Correct Answer: ABF

QUESTION 5

Where can you start, stop, and restart Cisco Unified Contact Center Express services?

A. the system page on Cisco Unified Contact Center Express Administration

B. Cisco Desktop Administration

C. Control Center on Cisco Unified Contact Center Express Service ability

D. Cisco Unified Communications Operating System Administration

Correct Answer: C

QUESTION 6

Which three features are included in Cisco Unified Contact Center Express Supervisor Desktop? (Choose three.)

A. graphical reports

B. dockable windows

C. access to chat logs

D. URL push to agents

E. send an email to an agent

F. send a call in queue to a specific agent

Correct Answer: ABD

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