Jun 27, 2020 Latest Cisco 600-455 Dumps [2020] PDF
Cisco 600-455 Dumps [FREE] PDF https://drive.google.com/file/d/1kjsiULSeWuQf_-3_mwPHUiEwsxr7JNR2/view?usp=sharing
Updated Cisco 600-455 exam questions and 600-455 answers
QUESTION 1
Which two statements about a Contact Center Enterprise solution in virtualized environment are true? (Choose two.)
A. UCS B/C series NIC teaming is supported.
B. 10/100 NIC speeds are supported.
C. Gigabit Ethernet Auto Negotiation is optional for NIC and switch.
D. 802.1Q uplinks to VMware hosts must not be configured for host/edge spanning-tree forwarding.
Correct Answer: AC
QUESTION 2
You deploy Cisco Unified Contact Center Enterprise on a Cisco UCS C-Series Server and Unified Contact Center
Enterprise is split over WAN with a dedicated WAN circuit for United CCE private traffic. Which two statements about
QoS are true? (Choose two.)
A. Disable QoS because it is not needed, and the Cisco UCS C-Series Server includes multiple NICs and dedicated
NICs for certain VM traffic environment.
B. Enable QoS for United CCE on Cisco UCS C-Series VMware-based environment.
C. Disable QoS for United CCE on Cisco UCS B-Series VMware-based environment.
D. Enable QoS for United CCE on Cisco UCS B-Series VMware-based environment.
E. Enable QoS only for United CCE on third-party spec-based, VMware-based environment.
Correct Answer: BD
QUESTION 3
Refer to the exhibit.
In a Cisco Finesse 10.0(x) deployment, in Supervisor Gadget under the Queue Statistics pane, which option describes
what the Other column represents?
A. number of agents assigned to the queue who are on inbound calls
B. number of calls handled by the agents associated with that queue
C. number of agents assigned to the queue who are on outbound calls
D. number of agents assigned to the queue who are on internal consult calls
E. number of agents assigned to the other queues
Correct Answer: D
QUESTION 4
Which three statements about the Cisco Unified Customer Voice Portal Post Call Survey are true? (Choose three.)
A. For reporting purposes, the Post Call Survey call has the same CallGUID and call context as the original inbound
call.
B. For reporting purposes, the Post Call Survey call has the ICM Router Key and call context from the original inbound
call.
C. The call context for the Post Call Survey includes all contexts up to the point where the call is transferred to the
agent. Context that the agent creates after the transfer is not included in the Post Call Survey context.
D. This feature lets you configure a call flow that, after the caller disconnects from the agent, optionally sends the call to
a dialed number configured for a Post Call Survey.
E. If you want to use the Post Call Survey feature through Unified CVP, you must configure it on the reporting server.
Also, you can configure the Unified ICM script to toggle the use of Post Call Survey off and on.
F. If you want to use the Post Call Survey feature through Unified CVP, you must configure it on the call server. Also,
you can configure the Unified ICM script to toggle the use of Post Call Survey off and on.
Correct Answer: ACF
QUESTION 5
In Cisco Finesse 10.0(x), Which is the last operation a supervisor need to perform in order to intercept the call?
A. after a supervisor has transferred the call.
B. after a supervisor has selected to talking agent for monitoring
C. after a supervisor has started monitoring a call
D. after a supervisor has barged into a call
Correct Answer: D
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